Privacy Policy

BACK2BASICS (a brand of Vyom Fitness Private Limited) recognises the importance of your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or enrol in any of our coaching programs.
By using our website or services, you consent to the practices described in this Policy. Vyom Fitness Private Limited is the data controller for information collected through BACK2BASICS services. Registered office: Acolade, S.No. 25/1A and 26/1, Flat No. 903, Bldg No. B-4, Kharadi, Pune, Maharashtra 411014

1. Information We Collect

Contact information: Your name, email address, phone number, and country of residence, collected when you book a discovery call or enrol in a program.
Health information: Information about your physical condition, medical history, pain levels, and fitness background, collected during onboarding and throughout your program.
Payment information: Billing name and payment method. Payment transactions are processed by Razorpay. We do not collect or store your credit card or debit card numbers.
Program progress data: Self-reported scores, session notes, movement assessments, and feedback shared during the program.
Communication records: Messages exchanged via WhatsApp, email, or video call notes, maintained for program delivery purposes.
Usage data: Information about how you interact with our website, including IP address, browser type, and pages visited, collected via cookies and analytics tools.

2. How We Collect Information

Directly from you: When you complete a booking form, enrol in a program, or communicate with us via email, WhatsApp, or phone.
During your program: Through session notes, progress check-ins, and movement assessments conducted by your coach.
Automatically: Through cookies and analytics tools when you visit our website.
From third-party tools: We use Calendly for scheduling and Razorpay for payment processing. These platforms may collect information in accordance with their own privacy policies.

3. How We Use Your Information

To deliver your coaching program: Including scheduling sessions, personalising your program, and tracking your progress.
To communicate with you: Regarding your program, bookings, payments, and service updates.
To process payments: Your payment information is shared with Razorpay solely for transaction processing.
To improve our services: We may use anonymised, aggregated data to understand program performance.
To comply with legal obligations: We may retain certain information as required by applicable Indian law.
For marketing communications: With your consent, we may send you information about our programs. You can opt out at any time by emailing write2us@back2basics.fitness

4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: We share necessary information with Razorpay and Calendly. These providers handle your data in accordance with applicable privacy laws.
Legal requirements: We may disclose your information if required by law, court order, or government authority.
Business transfers: In the event of a merger or sale of assets, your information may be transferred subject to equivalent privacy protections.

Your health information is treated with particular sensitivity and is not shared with any third party except as strictly necessary for program delivery or as required by law.

5. Data Retention

Program and session records: Retained for 3 years following program completion.
Payment records: Retained for 7 years as required under applicable Indian financial regulations.
Marketing consent records: Retained until you withdraw your consent.

You may request deletion of your personal information at any time by contacting us at write2us@back2basics.fitness. We will honour such requests subject to any legal retention obligations.

6. Data Security
We take reasonable technical and organisational measures to protect your personal information, including:

Secure payment processing through Razorpay, which is PCI-DSS compliant.
Restricted access to client health information, limited to the coaching team responsible for your program.

No method of internet transmission is completely secure. While we do our best to protect your information, we cannot guarantee absolute security of data transmitted online.

7. Cookies
Our website uses cookies to understand how visitors interact with our site, including:

Essential cookies: Required for basic website functionality.
Analytics cookies: Used to understand website traffic and user behaviour. This data is anonymised and aggregated.

You can control cookie settings through your browser. By continuing to use our website with cookies enabled, you consent to our use of cookies as described above.

8. Your Rights

Right to access: You may request a copy of the personal information we hold about you.
Right to correction: You may request correction of any inaccurate or incomplete information.
Right to deletion: You may request deletion of your personal information, subject to legal retention obligations.
Right to withdraw consent: Where we process your information based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at write2us@back2basics.fitness. We will respond within 30 days.

9. Third-Party Links
Our website may contain links to third-party websites including social media profiles. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy
Our programs and website are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after any such changes constitutes your acceptance of the updated policy.

12. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder:
Name: Nitheesh Ballal
Designation: Co-Founder, BACK2BASICS
Address: B4-033, DLF Westend Heights Apartments, DLF Newtown, Akshayanagar, Bengaluru, Karnataka 560068
Email: nitheesh@back2basics.fitness
Phone: +91 86683 07019
We will acknowledge your grievance within 24 hours and endeavour to resolve it within 15 working days.

13. Contact Us
Vyom Fitness Private Limited (trading as BACK2BASICS)
Registered Office: Acolade, S.No. 25/1A and 26/1, Flat No. 903, Bldg No. B-4, Kharadi, Pune, Maharashtra 411014
Email: write2us@back2basics.fitness
Phone: +91 86683 07019
Any disputes arising under this Privacy Policy shall be governed by the laws of India and subject to the jurisdiction of courts in Pune, Maharashtra.

Privacy Policy

Contact information: Your name, email address, phone number, and country of residence, collected when you book a discovery call or enrol in a program.

Health information: Information about your physical condition, medical history, pain levels, and fitness background, collected during onboarding and throughout your program.

Payment information: Billing name and payment method. Payment transactions are processed by Razorpay. We do not collect or store your credit card or debit card numbers.

Program progress data: Self-reported scores, session notes, movement assessments, and feedback shared during the program.

Communication records: Messages exchanged via WhatsApp, email, or video call notes, maintained for program delivery purposes.

Usage data: Information about how you interact with our website, including IP address, browser type, and pages visited, collected via cookies and analytics tools.

2. How We Collect Information

Directly from you: When you complete a booking form, enrol in a program, or communicate with us via email, WhatsApp, or phone.

During your program: Through session notes, progress check-ins, and movement assessments conducted by your coach.

Automatically: Through cookies and analytics tools when you visit our website.

From third-party tools: We use Calendly for scheduling and Razorpay for payment processing. These platforms may collect information in accordance with their own privacy policies.

3. How We Use Your Information

To deliver your coaching program: Including scheduling sessions, personalising your program, and tracking your progress.

To communicate with you: Regarding your program, bookings, payments, and service updates.

To process payments: Your payment information is shared with Razorpay solely for transaction processing.

To improve our services: We may use anonymised, aggregated data to understand program performance.

To comply with legal obligations: We may retain certain information as required by applicable Indian law.

For marketing communications: With your consent, we may send you information about our programs. You can opt out at any time by emailing write2us@back2basics.fitness

4. Sharing Your Information We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: We share necessary information with Razorpay and Calendly. These providers handle your data in accordance with applicable privacy laws.

Legal requirements: We may disclose your information if required by law, court order, or government authority.

Business transfers: In the event of a merger or sale of assets, your information may be transferred subject to equivalent privacy protections.

Your health information is treated with particular sensitivity and is not shared with any third party except as strictly necessary for program delivery or as required by law. 5. Data Retention

Program and session records: Retained for 3 years following program completion.

Payment records: Retained for 7 years as required under applicable Indian financial regulations.

Marketing consent records: Retained until you withdraw your consent.

Secure payment processing through Razorpay, which is PCI-DSS compliant.

Restricted access to client health information, limited to the coaching team responsible for your program.

No method of internet transmission is completely secure. While we do our best to protect your information, we cannot guarantee absolute security of data transmitted online. 7. Cookies Our website uses cookies to understand how visitors interact with our site, including:

Essential cookies: Required for basic website functionality.

Analytics cookies: Used to understand website traffic and user behaviour. This data is anonymised and aggregated.

You can control cookie settings through your browser. By continuing to use our website with cookies enabled, you consent to our use of cookies as described above. 8. Your Rights

Right to access: You may request a copy of the personal information we hold about you.

Right to correction: You may request correction of any inaccurate or incomplete information.

Right to deletion: You may request deletion of your personal information, subject to legal retention obligations.

Right to withdraw consent: Where we process your information based on consent, you may withdraw it at any time.

4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Your health information is treated with particular sensitivity and is not shared with any third party except as strictly necessary for program delivery or as required by law.

5. Data Retention

No method of internet transmission is completely secure. While we do our best to protect your information, we cannot guarantee absolute security of data transmitted online.

7. Cookies
Our website uses cookies to understand how visitors interact with our site, including:

You can control cookie settings through your browser. By continuing to use our website with cookies enabled, you consent to our use of cookies as described above.

8. Your Rights